Nice Refigerator, WIFI leaves much to be desired
Mark
1/10/2021
overall, the fridge works. purchased on dec 9th, installed on jan 5th. first issue -attempting to adjust freezer/fridge temp. manual doesn't explain panel lock/unlock procedures well. second wifi set-up fails at 39% asks for wifi password, enter the one given to me by smartthings, gives authentication error. started with chat support, completed entire trouble tree checklist, all failed, then referred to a "live person" via phone, did all the steps again all failed i now have a ticket for "expert" to call me in 7-11 business days to assist me with my issue. really frustrating. will update as the situation unfolds...
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Initially pleased but big dissapointment
Chris
12/16/2020
i purchased the refrigerator about almost three years ago. for the first two years it worked very well. just outside of two years, water started dripping from the ice maker. after time this got worse and the entire ice maker froze solid. i defrosted the ice maker but the problem continued over several months. after reading that this is a common problem online, i reached out samsung support who said we were out of warranty period. i subsequently replaced the ice maker unit myself but the problem continues to persist even though this is known issue with this unit.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
looks great. very functional design!
Nancy
12/10/2020
I have had fir 6 months. Ice maker motor went bad. Service was great and they replaced the motor quickly.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Good Product and best Price
Suaman
11/12/2020
using this refrigerator for past 4+months and we can say that we are pretty happy about this appliance so far.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Outstanding Refrigerator!!!
Dave K
10/25/2020
We sold our last Samsung refrigerator with our house and didn't hesitate to buy another for our our new house. We love the counter depth model this time.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Beautiful Fridge
Joe S
10/11/2020
I've had this fridge for a month and it rocks. I love the design and customizable shelving. The door ajar alarm is my fav feature since I sometimes don't close the door all the way. Top marks!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Problem w/Ice Maker
Henk48
10/5/2020
Bought this fridge about 6 months ago. Then the ice maker stopped working. Called Samsung for repairs. No Authorized Samsung service in our area. After about 5 weeks dealing w/customer service, Samsung is refunding our money. The fridge has been moved into the garage awaiting pickup. We bought another non-Samsung fridge. This ice maker problem is a known and ongoing problem. I would NOT recommend Samsung fridges to anyone. P.S. @ today, still no $$.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great refrigerator
Lulu
9/30/2020
The hall family like it very spacious
Great refrigerator
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Not good
Noleman
9/10/2020
Ice maker stopped making ice a week ago and now the function buttons inside the door won't work. Can't change temperature for freezer or fridge. Just blinks 14 for freezer and it's in Celsius. It's not even 6 months old. Very frustrating, I live in Florida and need ice.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great!
Yawkf
9/5/2020
just received this refrigerator today and so far so good. Cooled quickly and seems spacious.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Good Fridge
A126
9/4/2020
Had an Electrolux for not even 8 years and it started to fail on us. Needed something with counter-depth and could make ice. This fit the bill without needing to spend too much money. Fridge keeps items cold and freezer, too (our last one never hit 0 degrees F really ever)! The stainless steel looks great and there are less fingerprints. Here's to hoping it lasts twice as long as our previous fridge.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Looks good and the counter depth is a great fit
Falberts1
9/2/2020
I have had the frig for a couple months. It is very quite and the smaller size has plenty of room. Only cons are the ice makes is quite small and the refrigerator drawers seem flimsy
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Very stylish
Captain
9/2/2020
I bought this refrigerator about 10 months ago, it has very nice features and you can sync it to your phone though the app to monitor temperature, get alerts if the door stayed open among other things. Only issue I have is that it stopped making ice about a month ago, I've scheduled an appointment for service, hope it's an easy fix.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Good Fridge
NanCoOhio
8/27/2020
We really like the layout of this counter depth fridge. It has more usable space than others we looked at. Still
trying to figure out what can fit in very narrow door bin under water/icemaker. We also have an issue with food and produce freezing if gets too close to the back
of the fridge.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Good Space and Quality for the Price
SamsungCustomer2
8/27/2020
We purchased this refrigerator six months ago and are pleased with the capacity - especially in the freezer space. The pull out drawers allow for us to stack our frozen items with ease.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
slick and smart
TCB1
8/27/2020
Good counter depth refrigerator. Fridge is awesome and freezer still has plenty of space
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Very Quiet, Cool down quick, Wifi support
Div001
8/27/2020
we had bought other samsung refrigerator, and the compressor keep making so much noise every time it starts. the samsung service is excellent, and you can return at no cost within 15 days. the old fridge has compressor issue, so they offered replacement.
i purchased this counter depth which was little expensive than previous, but totally worth paying $200 extra. this make very little noise, and you hardly notice its running.
cools down quickly and same room as it was in old regular refrigerator. most refrigerator seem quiet in shop, but in open floor plan its much louder. if you are big ice consumer, this takes long time to built little ice.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Gret product
99and 59
8/22/2020
Bought the unit in March. Deliver and set up were good. Unit cooled of quickly once plugged in. easy to set up and control with the mobile app. Quite roomy and flexible in arranging and making space.
Easy to clean and it looks good above all.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Good product that looks great
happy cust
8/17/2020
Overall happy with the product, fridge is awesome and spacious. Freezer is a little cramped but expected given the design
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
LOVE this refrigerator!!!
MARVEL19
8/4/2020
My new Samsung refrigerator has been a huge upgrade to our home. It has a sleek, stylish design and goes perfectly in my upgraded kitchen! One of my favorite features is the cool select pantry. I am currently using it as a deli draw but looking forward to using the temperature control for other purposes. I also love the adjustable shelves which adds to the versatility of this appliance. I was worried about ordering a counter depth fridge, but it is spacious and I have plenty of room to spare.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Counter-Depth Option
wdbyffemt
8/3/2020
So far the refrigerator has functioned as it should. There are really only 2 comments that I can think of 1) the top drawer in the freezer is awkwardly functional meaning that you can put stuff on it but it is not conveniently available and 2) the interior shelves are apparently not adjustable due to the back, center bracket limitations.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Love this Fridge!
tiffany
8/3/2020
We bought this fridge about 2 months ago and love it. It is the perfect size for us and has been working very nicely keeping our food cold. Love how it looks as well!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love the design and functionality
Pickle
7/25/2020
have had this fridge for about a month now. I can see almost everything inside at a glance when I open the doors. Things would get lost in my old side by side. The bottom freezer is surprisingly roomy and efficient. I especially like the Samsung ap since I have a habit of not fully closing the door or drawer from time to time. Yay! My phone warns me to close it!! The only thing I don't like about this fridge is the ice maker. The ice cubes are very slow to drop and it requires a little patience. Overall I am very pleased with my purchase.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Happy!
Happy
6/16/2020
we're really happy with our refrigerator. it looks nice, cools well, and works seamlessly with our smartthings hub.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
ICE MAKER
Sticky
6/4/2020
ice maker terrible. trouble since bought in 2015. freezes up, ice maker will not make ice. repeatedly unplug fridge to defrost ice maker, last a few weeks, repeat the same process.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Please Do Not Buy a Refrigerator from Samsung
CHIGEO
5/22/2020
over 20 tech visits.
water damage to floor
ice maker freezing, making noise, not working
water in base of freezer freezing
temperature off from door reading
i did fb messenger. 2 hours. nothing.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Broke twice in 6 Months
JimR
5/21/2020
stopped working within 6 months. took over a week for warranty repair to come fix it, broken again within a week. long waits and poor customer service for warranty work.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Good Fridge - one complaint
GO8628222g
5/17/2020
looks clean, dispenser works great, good space. only complaint is that the top left shelf inside the dispenser side door doesn't have a notch on the right to keep it from falling to one side.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
A real lemon. Buyer Beware!
dd565
5/17/2020
we had a the misfortune of buying a samsung refrigerator from bestbuy and its a lemon. one dozen repairs later and its still not cooling.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great value and features
AnneNg
4/14/2020
I bought this 2 weeks ago and I'm glad I bought it. For a small frid it sure holds a lot.. Well layout.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Love it with one exception.
Doyle
4/14/2020
We replaced an LG side by side with this one and with only one exception really love it. The one exception is, the bottom tray inside is all the way accross the bottom of the fridge requireing you to open both doors to access this tray. It would have been much better to have this tray split into two seperate bins.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Excellent Fridge
Austin
4/13/2020
First new fridge I?ve had in 7 years and absolutely love it so far.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Just what I need!
b266
4/13/2020
I really enjoy this refrigerator for it's looks and it's designed. The interior space is well designed. I like the feeling every time I opened the French door to get what I need. The compressor is very high tech and hardly hear the unpleasant noise. I trust Samsung with the product reliability and their warranty. I am looking forward to enjoy this product for many years to come.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great features and looks elegant
luv2shopappliances
4/6/2020
We purchased this over 3 months ago and it looks great and fits everything.
We switched over from a double door to a French door and were very skeptical, but in the end it turned out great.
The racks on the left - near the ice maker could have been just a bit larger to store thing. The freezer's extra set of sliding drawer comes in handy to store items that need continuous access to.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Good fit for Counters
Pradeep
4/1/2020
I bought this a month ago. It has good exterior and interior design.
It fits well in our kitchen counters. Haven't used it much to review the features yet.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Refrigerator!!
vabege
3/27/2020
In looking for a new refrigerator I needed to make sure it was "counter depth". Many of that variety I reviewed sacrificed space for counter depth. Samsung stood out as one that realized they could provide both features. The design of my new refrigerator shows just how attuned Samsung is to design and practicality. The internal layout is, without question, a very well thought out design that maximizes the available space into extremely useful areas. Three storage drawers make storage and retrieval of items a no-brainer. To say the least, the inside is spacious, well lit, easily accessible and very easy to keep clean. The freezer drawer is laid out very well with upper and lower storage locations making it easy to keep items separated and easily retrievable. As with the refrigerator, the freezer is of a great design. I am extremely pleased with my Samsung and would recommend it to anyone.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Better than the high priced spread
Barker
3/26/2020
I was looking for a great frig to go in my high end downtown condo. The builder's offerings were over a thousand dollars more and didn't have the features and look that my Samsung has. I've been really happy that I went against the grain on this one.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Samsung French Door Refrigerator
PAL4ever
3/24/2020
We bought this refrigerator in November and instantly loved it. We needed a counter depth fridge and those are not easy to find. This one is roomy with enough drawer and door space for everything. And the bottom freezer is a dream.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Disappointed quality
Al2020
1/11/2020
i bought my 3 door counter depth unit 5 years ago. the ice maker has never worked properly . it no longer maintains a safe temperature and it's not worth $900 to fix.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Do not buy this fridge. Didnt last two years
Doug b
12/18/2019
this fridge has been nothing but a nightmare for my mom ever since she bought it. it has broken multiple times in the first two years. awful purchase do not buy.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Fridge
BrandonDon
11/15/2019
My wife ordered this fridge for our home and yes, it is a great looking fridge. The outside is sleek and shiny with a basic minimal design ice and water dispenser. The inside is also very good looking and fits all our food well, plenty of storage. The freezer, while it takes getting used to a pull-out drawer, also works very well for our family and has plenty of room. While looks are important, the fridge needs to actually work properly to be worth anything. We are on our second fridge because the first one was not holding the temps properly and falsely saying they were colder than they were. While the fridge states it's at 37 degrees, you can unplug and plug your fridge back in to get the real ACTUAL temp, and every time I did it, the temps were near 50 degrees. So now we are on our second fridge, things have been better, but I decided to get a thermometer to keep inside this fridge at all times. What do you know, this new one while saying it's at 37 degrees, is actually around 40-42, the red and unsafe zone. So now what I have been doing is keeping my fridge set at 34 degrees trying to keep it cold as possible yet the temps are still fluctuating up into the 40s. What I was noticing was I would look in the fridge and my food inside was wet and dripping with condensation when no one had even opened the door. I don't think it is a coincidence that this is happening to us for the second time, I have been reading many reviews online and I think Samsung continues to make these expensive and faulty refrigerators, we just made the poor choice of putting this product in my home.
Originally posted on Samsung.com
No, I do not recommend this product
Looks good, doesn't work
Laceyd
11/15/2019
I will be getting my third fridge from Samsung soon, the first two have had the exact same problems. Fridge gives you the temp reading of the perfect 35 or whatever degree setting. Unplug the machine and plug it back in only to find all my food is rotting away in a 64 degree fridge and 50 degree freezer. Water pooled in my freezer, food constantly covered in condensation. While this fridge is beautiful to look at, it does not work, and there is no way its a coincidence that I have had 2 fridges with the same problem. This has to be a defect to this fridge and I encourage others to buy a fridge thermometer and test your fridge to be sure you aren't eating foods that are unsafe. I have already thrown away tons of food twice now after realizing this fridge can't hold proper temps. This has been a complete waste of my time with so many deliveries and pickups, my food getting thrown away, and a large amount of money. We will see if the 3rd fridge will work but my hopes aren't high.
Originally posted on Samsung.com
No, I do not recommend this product
Good Solid Fridge that is almost perfect.
n8pwnsu
11/6/2019
I have been really enjoying the fridge since arrival coming from a much smaller capacity fridge. The interior space addition has been great for storing food for my growing family. The build quality seems good but not great. There were some initial issues that I believe is more due to the installers and not the actual fridge itself as I found steps in the manual to fix them. Initially had a water drip from the dispenser but once I released the air in the line the drip went away. I also had a bad seal around the freezer drawer which created ice and frost buildup in the freezer. I used the steps to make sure the drawer face was on correctly to fix the seal portion for the moment. Still keeping my eye on it though. I would also have liked a little more flexibility with the shelf positions in the fridge but the actual adjustment options are pretty low. Overall I would say a good mid-level plus fridge and good value for MSRP.
Originally posted on Samsung.com
Yes, I recommend this product
the most up to date technology!
golfcpa
9/16/2019
I'm a guy who loves to have the most up to date and technologically advanced appliances so mi really happy with our new refrigerator. I don't want to replace a product that does the same thing as the product i had before. Thats why i love this Samsung 3 door counter depth french door refrigerator. Ive been having fun playing with the wi fi feature. It was very easy to use. I just downloaded the SmartThings app, added my refrigerator and i can monitor and control it right from my phone. It can change settings, monitor my filter and has a wizard to make sure it is functioning in optimal condition. This is a really helpful feature. This refrigerator had really updated the look of our kitchen. The design is very sleek and modern looking and its the most fingerprint resistant stainless steel ive ever seen. One of the features i really like a lot is the cool select pantry...its a refrigerator wide drawer that slides out and lets you select the perfect temperature for whatever you store in it. We keep beverages and wine in ours. Its got a high capacity ice maker that is a must for our family and the door alert has saved me a couple of times from accidentally defrosting the freezer!..weve never had that feature before and i really like it! i can fit a lot in both the freezer and refrigerator and everything is easy to see because of the glass shelves and the bright inside lighting. It will hold a lot of tall containers and has an adjustable shelf in case i need more space for tall items. There are also large bins for fruit and produce . The control panel ion the inside of the refrigerator is very intuitive and easy to use. i have always loved Samsung tvs and now i love their refrigerators too!
Originally posted on Samsung.com
Yes, I recommend this product
Almost Perfect
Mallies84
9/16/2019
Trusted Appliance from a trusted brand.
Well designed and neat. I appreciate the alert when the door is left ajar for too long. Ice/Water dispenser is fresh and helps save time and space. Lock makes the appliance child friendly. Ample refrigeration space. Doors open and close with ease. Freezer compartment space helps, but is limited. This is my only issue with the unit.
Originally posted on Samsung.com
Yes, I recommend this product
Great fridge with great design
tarasg
9/10/2019
We love our new fridge - it's well designed with good ergonomics and a great look. It has tons of room for a smaller model and the shelves can be configured in many ways and with ease. I've long been a fan of Samsung electronics but this is my first Samsung appliance and I'll definitely get more from now on.
Originally posted on Samsung.com
Yes, I recommend this product
Stylish addition to our kitchen!
jennifer440
9/10/2019
Our new Samsung refrigerator has been a huge upgrade to our home. From the sleek, stylish design to its functionality and 21st century design. One of my favorite features is the cool select pantry. We are currently using it as a deli draw but looking forward to using the temperature control for other purposes. I also love the adjustable shelves which adds to the versatility of this applance. All of our food and items from our previous refrigerator fit in perfectly and we even had room to spare! The freezer is spacious as well. It is bright and easily to reach things from the shelves. The door alarm will definitely come in handy with our family who sometimes forgets to close the refrigerator door! All in all, I am extremely impressed and would highly recommend this model.
Originally posted on Samsung.com
Yes, I recommend this product
Great fridge!
akgoshko
9/10/2019
We love this fridge! Our fridge was on the way out and needed to be replaced soon. After some tinkering with the temperatures, we got our fridge at the perfect setting. I especially love the small Cool Pantry drawer. It's great for storing cheese and sandwich meat while still allowing the full room of the two other crispers.
We love this fridge!
Originally posted on Samsung.com
Yes, I recommend this product
Samsung Rocks
Spacyw
9/10/2019
I love my new fridge. I got the 23cf one and it is the perfect size for my kitchen and my family needs. I have yet to fill it up. The French doors make it so easy to get larger items in and out of it and I can now store platters with ease. I love, love, love having a ice and water dispenser and it works great. Being able to set an alarm and set the temps from my phone is awesome and fun. The led light doesn't hurt my eyes when I open the fridge either. And having shelves that can either go up or retract back means I can finally fit soda and juice bottles.
The freezer fits a ton of stuff and I like having baskets and the divider. I don't have to worry about things falling out and I can organize things for easy finding. I also like that it is counter depth, it's on a wall alone right now but we will be adding cabinets to that wall soon and it will all look nice and sleek.
The fridge is very quite and looks awesome.
Originally posted on Samsung.com
Yes, I recommend this product
Great fridge
Billy1973
9/10/2019
I didn't think I needed a new fridge till I got this one. I like that I can be anywhere and check on my fridge from my phone. I set alarms to go off if the doors are left opened to long or if the temps change. No more worries about the kids leaving the door open some.
The ice maker works good and having filtered water is nice. And the system doesn't take up as much room in the fridge as I thought it would.
It seems to be pretty quite over all and is more efficient then my old one. The stainless steel is nice, and is for the most part fingerprint resistant and wipes really easy.
Having shelves that can adjust and even have one that can fold up to make room for tall items is great. French doors seal nice and make it easy to store big items.
Freezer space is plenty and it being pull out is actually better then I thought it would be. Things are stored better and easy to find.
Over all I am happy with this fridge.
Originally posted on Samsung.com
Yes, I recommend this product
